Imagine being in charge of the entire public transit system in the city of Montreal...
You are responsible for more than 10,000 employees and several hundred thousand customers who use your services every day.
The responsibility of managing the 8th largest company in Quebec is a big one and far from easy...
My guest of the day, Luc Tremblay, piloted the STM from 2015 to 2022, encountering challenges like COVID-19...
But also some quite impressive successes like;
- The implementation of the Azur trains
- The addition of 300 new busses
...also, under his leadership, the Société des transports de Montréal gained 12 additional points in customer satisfaction.
Nevertheless, we can see in the interview with Luc that the STM needs to renew itself if it wants to ensure its long-term sustainability.
Without further ado, my discussion with Luc Tremblay.
To get in touch with Luc Tremblay: https://www.linkedin.com/in/luc-tremblay/
Get a second opinion on your advertising campaigns: j7media.com/hypercroissance
Chat with me on LinkedIn: https://www.linkedin.com/in/antoine-gagn%C3%A9-69a94366/
Our podcast, Social Selling: https://www.j7media.com/fr/social-selling
Commerce Élite Podcast: https://www.purecommerce.co/fr/podcast-commerce-elite
*This episode is only available in French.
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